Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team as a Convergys Work From Home Representative!
About Us
Convergys is a leading global customer experience outsourcing company that delivers innovative, quality solutions to drive customer satisfaction and loyalty. We are dedicated to helping our clients succeed by providing exceptional customer service and support.
Job Description
As a Convergys Work From Home Representative, you will be responsible for providing top-notch customer service to our clients over the phone, through email, or via chat. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction at all times. This role requires excellent communication skills, attention to detail, and the ability to think on your feet.
Key Responsibilities
- Answer incoming customer calls and respond to customer emails
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Document all customer interactions
- Provide feedback on the efficiency of the customer service process
Requirements
- High school diploma or equivalent
- Excellent communication skills
- Customer service experience is a plus
- Ability to work in a fast-paced environment
- Computer proficiency
- Strong problem-solving skills
Benefits
Working as a Convergys Work From Home Representative comes with a variety of benefits, including:
- Flexible work hours
- Competitive pay
- Ongoing training and development opportunities
- Career growth potential
- Supportive team environment
How to Apply
If you are interested in joining our team as a Convergys Work From Home Representative, please apply on our careers page. We look forward to welcoming you to the Convergys family!